Unified Communications Product Portfolio

Unified Communications should unify systems, devices and applications from multiple vendors. We support open standards and robust interfaces with third-party products, for lower costs and improved flexibility. Our core communications platform, Avaya Aura™, leverages SIP architecture to simplify networks and connect users at every location regardless of endpoint infrastructure.  They are able to work through a seamless user interface that is independent of device. The result is a superior, seamless user experience across all enterprise communication solutions regardless of location, network, or device.

Avaya Unified Communications solutions deliver significant cost savings, improved employee productivity, and better service for customers by increasing your employees’ ability to collaborate efficiently and effectively. Bringing conferencing and mobility solutions in-house lets you take advantage of enterprise dialing plans and reduce communications costs.

Key Features

• Communication Integration
• Intelligent Presence
• Visual Voicemail
• Visual Conferencing
• Video Calling
• Extension to Cellular
• Select Connectivity Modes
• Multi-Protocol

The Avaya UC platform is productivity focused allowing communications tools to work together. The Avaya Flare™ Experience uses the same interface to collaborate real-time across all your tools, including desktop video, social media, conferencing, and more.

Avaya Unified Communications solutions components can be purchased as separate components or in bundled solution sets. In addition, Avaya does not require that customers have the Avaya Communication Manager.  Avaya Unified Communications solutions run on many standard SIP-based third party telephony solutions.

Avatel has expertise in a wide range of Unified Communications applications

Avaya Aura® Messaging

Give users a rich set of features that increase reach, enhance message notification, and provide numerous ways to access messages—all controlled using an intuitive web portal. Avaya Aura Messaging adapts to enterprise environments with flexible per-user message storage options, deployment options for consolidation, centralization and scale, and choice in resiliency options. Avaya Aura Messaging is designed to enable smooth migrations from legacy voicemail systems, with choice of TUI, tools for migration, and migration incentives.

Avaya Modular Messaging

Avaya Modular Messaging has the flexibility to fit into your security sensitive IT environment, offer flexibility and choice in deployment options and provide a solid foundation for Unified Communications. Using Avaya one-X Mobile, one-X Portal, and one-X Communicator, customers have the option of fixed, mobile and/or soft phones for complete voice messaging access.

Modular Messaging lowers Total Cost of Ownership by integrating with popular email clients and servers, raises productivity by allowing user access VIA Speech, web, PDA and choice of Telephone user interface and protects your investment by integrating into your existing environment and allowing standards based access for custom and future applications.

Avaya Modular Messaging is suitable for either traditional telecommunications or IP environments, combining world-class messaging technology with industry standards. The result is a cost effective and flexible approach to maximizing your current and future messaging system investments, while bringing new application value and functionality to your organization.

Avaya one-X® Unified Communications Clients

This application provides a software-based user experience for consistent, enterprise-wide mobility and collaboration. Users can work from anywhere, using virtually any device―including desktop and laptop computers, Android smartphones, Apple iPhones, Blackberrys, and Windows devices. Connect to the right person, at the right time, in the right mode. This anywhere-anytime access to communication and collaboration tools can help enterprises lower expenses, increase productivity, enhance business continuity, and streamline customer support.

The comprehensive and flexible Avaya portfolio includes Avaya one-X® Communicator for Apple and Microsoft-based computers, Avaya one-X® Mobile for smartphones and tablets, and Avaya one-X® Portal for web browsers.

Avaya one-X® Communicator

This software client can be deployed on desktop or laptop computers running either Microsoft® Windows or Apple® Mac operating system and is ideal for users who communicate frequently, manage multiple calls, set up ad-hoc conferencing, and need to be highly reachable. The solution provides users with anytime; anywhere access to unified communications capabilities including voice calling, audio conferencing, corporate directories, and communication logs.

On Microsoft ® Windows platforms, one-X Communicator provides additional capabilities including intelligent presence, instant messaging, high-definition point-to-point video calling, and video conferencing. It can allow organizations to integrate with other desktop productivity tools like Microsoft® Office Communicator.

When one-X Communicator is integrated with Avaya one-X® Client Enablement Services, users have access to a broader range of unified communications capabilities including visual voice mail, conference bridge control, and synchronized call logs and contacts. Support for both H.323 and SIP end-points is available and can be deployed under specified configuration options.

Avaya Instant Messaging/Presence

Aura Presence Services offers an open standards-based, native instant messaging with federated presence for IBM Lotus Sametime, and IM and Presence across Microsoft, IBM, Avaya one-X Communicator, Avaya one-X Agent and Avaya 9600 SIP phones.

Presence and IM have become indispensable business tools which will play an increasingly central role in collaboration utilizing Avaya’s Aura Presence Services for presence integration with Avaya’s Aura Communications Manager and one-X product suite.

Avaya Aura® Conferencing Solution

Avaya Aura® Conferencing Solution enables real-time conferencing and collaboration anytime, anywhere, and offers scalable conferencing configurations for businesses of every size. A rich set of real-time conferencing and collaboration features enables workers to be more responsive and productive.

Unified Conferencing components are highly scalable, so you can get the features needed today and grow collaboration capabilities at your own pace. Today, host calls and deliver presentations; tomorrow, add giving live demos and streaming video for webinars.

By eliminating the fees associated with external conferencing, Avaya Aura Conferencing helps companies cut costs and realize a rapid ROI in as few as six months. Avaya Aura® Conferencing enables real-time multi-modal conferencing and collaboration, and eliminates the fees associated with externally provided conferencing. Save up to 50% of monthly conferencing expenses, compared with the per-use and recurring fees that come with web conferencing services.

Encryption, corporate network deployment, and other security features reduce the threats of unauthorized access and eavesdropping, so participants can communicate securely. Hosts can record audio, slide shows, white boarding and more for secure playback. This allows for remote learning and distribution of information to a geographically dispersed audience.

Avaya Flare® Experience

Avaya Flare® Experience is groundbreaking software that offers a uniquely compelling multi-modal collaboration experience. Delivered on the Avaya Desktop Video Device, the Avaya Flare® Experience offers quick and easy access to real-time communications and collaboration tools. Capabilities include desktop video, social media, audio/video/web conferencing, multiple directories, presence, instant messaging, and contextual history. It eliminates the need to use different interfaces and different directories to communicate across various types of tools.

The Avaya Desktop Video Device is a fit-for-purpose collaboration tool with high definition video and high quality audio combined with a capacitive touch screen interface. The Avaya Flare® Experience and Desktop Video Device together enhance user productivity and enable easy collaboration.

The Avaya Flare® Experience leverages the SIP-based Avaya Aura® communications platform to deliver improved real-time, multi-session and multi-modal communications to the desktop. Users communicate and collaborate without regard to type of network or how to access that network.

Contact the Avatel UC Solution Team

Avatel is uniquely positioned to help our customer’s transition into the unified world of today’s products that make sense and solve real business problems.  Contact our Avatel UC Solutions team at 866.835.2661 to receive the expertise you need to deploy a world class solution.