Avaya IP Office

The Avaya IP Office offers the same feature-rich product sets as Avaya’s traditional enterprise solutions, but at a more affordable price with modified features to accommodate the special needs of Small to Medium Sized Businesses.

The Avaya IP Office is the perfect choice for those looking to keep their company flexible, innovative and competitive without driving up operating costs and capital expenses. The IP Office is a solution that you can depend on. Everything about the IP Office solution is designed to keep your communications at peak performance at all times.

 

Three IP Office Editions to Meet Your Distinct Business Needs - Choose from the Essential, Preferred or Advanced Edition of IP Office to get just the right combination of capabilities for your business.

 

  • Essential Edition - is the perfect small business starter kit with all the “must haves” (call routing, Caller ID, hold/conference/transfer, voice mail) plus a great selection of Avaya phones. Help keep your costs down and get the essential call handling capabilities growing businesses need. (Fact Sheet PDF)
  • Preferred Edition - With ten times more voice messaging capacity than Essential Edition and the ability to handle dozens of calls simultaneously, Preferred Edition is the right choice for any business that wants to use communications to operate more efficiently and effectively today and for the foreseeable future. (Fact Sheet PDF)
  • Advanced Edition - Maximize productivity and efficiencies in customer service. The IP Office Advanced Edition helps you do both—it’s the ideal solution for companies that take customer service seriously and want to be the best. Avaya has taken the expertise that has made it the industry leader in large contact centers and tailored it to the needs of growing businesses like yours. (Fact Sheet PDF)

 

IP Office User Productivity Solutions

Like most small businesses, you’re always looking to help your staff be more productive and efficient. Enabling your employees to stay connected to customers and colleagues — whether in the office, out on the road, or stuck home due to severe weather conditions.

With Preferred or Advanced Edition, you can give your individual employees the communications tools they need to perform at their best with user Productivity Solutions:

 

  • Power User - Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.  (Fact Sheet PDF)
  • Mobile Worker - Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers. (Fact Sheet PDF)
  • Office Worker - Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers, messaging, and speed dial and IM. (Fact Sheet PDF)
  • Teleworker - Give employees who work remotely full-time, the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a VPN and because it all goes through the IP Office system, you can hire talent from anywhere and save money. (Fact Sheet PDF)
  • Receptionist - Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices. (Fact Sheet PDF)
  • Customer Service Agent and Supervisor – Gives agents’ information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller. Provides Supervisors a monitoring and reporting application to track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls. (Fact Sheet PDF)

 

Avaya IP Office phones

Avaya IP Office phones for Everyday Users help everyone to do their work efficiently and productively. One-touch access to features streamlines call handling while Web browser capability on the displays of many Avaya IP telephones opens the door to advanced capabilities and access to customized applications. Avaya phones for Everyday Users are easy to customize to individual needs. And with both digital- and IP-based phones available, you have greater flexibility to provide the added functionality where it is needed most.

IP Office Telephones: Choices For Every Small Business - There’s an Avaya IP Office telephone for everyone in your business. (Phone Fact Sheet PDF)


Avaya Mobile Collaboration with IP Office 8.0

Avaya IP Office 8.0 delivers a new feature-rich mobility app for Android devices to bring the desktop to users anywhere and a 'server less' UC module for easy and affordable mobility deployment.

The new Avaya one-X® Mobile Preferred for IP Office solution extends unified communications capabilities to mobile devices, and brings the desktop experience to users on the go.  This integrated server-based solution provides rich functionality and multi-modal communication such as audible commands, instant messaging, and voice call control on the Android phone (with the iPhone and Blackberry to follow).

Avaya one-X® Mobile Preferred for IP Office

Features users can now access on the go

Bring the one-X® Portal for IP Office experience to the mobile workforce:

  • Call control (click-to-call, click-to-conference, etc.)
  • Visual voicemail
  • IM and presence (both call and calendar)
  • Corporate directory access
  • Call screening
  • Additional features specific to mobile users
  • Real-time business collaboration for the mobile workforce

Mobile Collaboration Brochure


IP Office ContactStore

IP Office ContactStore can enhance the standard Call Recording capability provided by IP Office and Voicemail Pro. The ContactStore saves and catalogs recordings so that they are easily accessible for later retrieval. Recordings that you instruct Voicemail Pro to “send to the Voice Recording Library” are placed in an MSDE database.

IP Office ContactStore has a number of components:

  • An MSDE database into which details of all recorded calls are inserted.
  • A browser-based call search and replay application.
  • A browser-based system configuration and status monitoring application.
  • Disk space management - The oldest recordings are automatically deleted as needed to free up disk space.
  • Optional archive management - Recordings are automatically written to a DVD +RW drive.

The details of the recordings are stored within a MSDE database, to allow you to search for calls easily. It contains one record for each call recorded and additional records for each party on the call and the owner of the call. Recordings within IP Office ContactStore are stored as .WAV files. IP Office ContactStore uses the G.726 16kbps ADPCM compression standard, which provides the best compromise between storage capacity and CPU loading. IP Office ContactStore is designed to perform compression as a background task, which does not impact the system’s ability to record, search or play other calls. It takes approximately 1 minute to compress a two hour recording. The compressed recordings are stored as 16kbps G.726 format, storage requirements are therefore 8MBs per hour of recording.


Contact an Avatel Small Business Expert

Contact your Avatel representative today at, 866.835.2661 to design a communication solution that will help your business succeed. Efficient communication within your small business is more important today than it’s ever been. Keeping your company connected to your employees and your customers becomes paramount as the speed of business continues to move faster.