Envision and Avatel Strategic Partnership

Seattle — TBD— Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced the company has signed a technology partnership with Avatel Technologies, Inc. (http://www.avatel.us), a provider of telecommunications equipment, systems and support. Avatel and Envision's technology partnership enables Avatel to integrate Envision's contact center software solutions with the telephony infrastructure offerings that Avatel markets as an Avaya Silver Partner.

"As one of the leading providers of small- and medium-size business communications solutions, we are always interested in providing our customers with options for doing business smarter," said Jamie Wood, executive vice president for Avatel. "We believe partnering with Envision enables us to deliver a comprehensive and best-in-class solution to our contact center customers."

Envision's call center software solutions enable contact center supervisors to easily review customer interactions, evaluate agent skills, and deliver training to improve agent performance and motivate agents to achieve peak performance. Targeted call center training can be sent directly to the agent's desktop, making it possible to quickly improve performance, reduce ramp-up times and decrease handle times.

"We are pleased to partner with Avatel to help deliver an integrated suite of contact center solutions to their customers," said Rodney Kuhn, Envision CEO. "We believe this partnership will benefit small- to medium-size businesses that strive to deliver world-class customer service."