Last week’s ScanSource Global Partner Conference has now come to a close, and I can’t help but think about all of the exciting times we had for three full days in beautiful Greenville, S.C., from November 7-9. From incredible evening entertainment, informative keynote sessions, to a newly unveiled plan for ScanSource in 2018, the ScanSource Global Partner Conference was a major success that included more than 1,400 attendees from 26 different countries.


Tuesday, November 7th

The networking expo provided the perfect opportunity for partners like Avatel to network with the ScanSource team and other Manufactures.



The evening expo at the Greenville Hyatt featured 113 different manufacturing suppliers from most of ScanSource’s deep line card. This high-energy networking opportunity gave attendees a hands-on chance to interact and see many of the total solutions ScanSource offers, while mingling with approximately 316 representatives from the ScanSource extended family.



ScanSource partners socialized during the opening reception in the expo hall, where its key vendors exhibited their offerings. Mike Baur, ScanSource’s CEO, said “ScanSource is embracing new market opportunities on its partners’ behalf, “so what we’re doing hopefully is a model of what you can do.”


Wednesday, November 8th

With its 25th anniversary just weeks away, the distributor’s big message was adopting new capabilities and transitioning to keep up with the latest technologies and market demands. Mike Baur, ScanSource CEO spoke to a packed house about the evolution of the company he founded with five others in 1992.


He welcomed everyone and wasted no time getting down to “new” business at the company’s Global Partner Conference Wednesday morning. In the opening presentation, we learned that ScanSource continues to transform to help its partners keep up with the latest technologies and market demands.



We also learned that ScanSource has sunk significant investments into market research and end-user surveys over the past two years, CEO Mike Baur told solution providers gathered at the ScanSource Global Partner Conference, “We want to help partners expand the range of products and services they sell into their existing customer base. We are ready to help them in their transformations to cloud and connectivity, managed services, SaaS and other capabilities increasingly in demand, and that customer experience is a top priority for everyone”.


Knowing that end users are moving toward recurring revenue models and everything-as-a-service, Baur said, “We’re embracing new market opportunities that reflect what your customers want most.” He then invited executive leaders from recent acquisitions — Intelisys, POS Portal, Network1, and CDC Brazil — to share how they became part of the ScanSource family.



Baur leads a panel discussion with executives of four companies that ScanSource has acquired: CDC Brasil, Intelisys, Network1 and POS Portal.

“Today we need to find out not only how we can sell solutions, but what to charge for solutions (and) what we can add to those solutions,” said Alex Conde, CDC Brasil’s founder. “We have a bigger opportunity today because the market is changing fast and we just need to be ready to change our business much faster than before.”


“However you position yourself, we can help you get there. We’ve got to rebuild what we do, we’ve got to rebuild what we’re known for together, and we want to help you do that,” said Mike Baur, ScanSource’s CEO.


To conclude, Baur asked the audience, “Are you ready to grow?” Without hesitation, it was apparent this new paradigm shift is welcome among ScanSource partners, including Avatel.


The ScanSource acquisition of master agent Intelisys, provides a way for Avatel to add new telecom cloud services to our current portfolio. Making this transition and adding a recurring revenue stream is something we’ve wanted to do for many years. This allows Avatel to sell services alongside the products we provide. The bridge between both channels significantly broadens the capabilities and opportunities for Avatel.


ScanSource is working to help hardware-focused partners like Avatel build a recurring revenue stream by getting us plugged in with various training programs, like Super9. We really appreciate Susan Wilson and the ScanSource/ Intelisys team allowing Avatel to receive the best of the best in cloud training. The Super9 Cloud Training consisted of three-days of intensive cloud compute technical and sales methodology training that incorporated live sessions with ongoing peer group support.


We can’t thank you enough Susan for introducing Avatel to the Intelisys Solutions Team.


The Avatel Team had a great time at the event. Pictured below, Jamie Wood – Avatel EVP, our fabulous ScanSource/Catalyst Telecom Business Development Manager – Susan Wilson, Torina Boatright – Avatel Operations VP, and Ernie Darias – Avatel’s President.



To finish out the morning, keynote speaker Phil Hansen showcased his incredible artistic talent by way of learning to overcome a shaky hand that almost destroyed his will to create. Translating perfectly to a corporate setting, Hansen’s “embrace the shake,” message reminded us all that limitations are only obstacles. Asking, “What happens when resources become scarce,” he challenged the crowd to think and do more with less in an often resource-strapped, office environment.



Wednesday Evening Event
Although the weather was unseasonably cold and gloomy, the evening party at the Old Cigar Warehouse later that night offered a Tour of the World, that highlighted the various “flavors and vibes” of ScanSource’s different offices around the world, such as a mariachi band performing in an area representing Mexico.



Feeling like a miniature Epcot, it was easy to travel the world in just a few steps. Guests could walk to “Mexico” and enjoy a mariachi band, churros, and salsa dancing; and with a quick turn, venture to “California,” with stone-fired pizzas, s’mores, and comfortable seating in a warm ambience.



Thursday, November 9th
GPC attendees began Thursday morning at the TD center, ready for a day of mind sharing. A packed agenda offered a full day of information and expertise from ScanSource leadership across the traditional business units. The morning agenda featured executives speaking as well as mini-educational sessions from their best-of-breed suppliers.


David Hertwig, President of ScanSource Catalyst talking to Gary Levy, Channel VP from Avaya on the digital transformation trends helping partners make money today.


Thursday Evening Closing Event

To close out the GPC, the final party of the night was another taste of the South and featured live performances by Southern rock greats, The Marshall Tucker Band and Three Dog Night. While enjoying the concert, guests were again treated to food from around the globe and décor that encompassed everything from the Greenville Liberty Bridge to a Ferris wheel reminiscent of the London Eye.


This was truly an unforgettable educational and inspirational experience for us. 2018 is going to be an amazing year for Avatel and ScanSource. To see more, go to the ScanSource Global Partner Conference 2017 – YouTube Video


This year’s Avaya Fall Technical Forum was held at the Eaglewood Resort and Spa, just outside of Chicago, IL. The Partner Community Council (PCC) forum combined with the Avaya TechMaster’s forum allowed Partner’s like Avatel to identify areas of common interests and concerns for the purpose of improving products/services and Avaya/Partner processes.


During the conference, Avaya covered a range of topics; including IP Office R11, supporting products and platforms, and Avaya hosted technologies. Our Avatel Lead Engineer (Jon Damiani) and our Sales Director (Salena Miller) were excited to work directly with Avaya at this year’s forum to ensure that new Avaya product rollouts contain all the necessary elements for successful introduction, implementation and maintenance.


Jon and Salena believe that the expected results from the activities during the forum will provide Avatel and the Avaya Partner community with enhanced product performance, operational effectiveness, and technical support to raise customer satisfaction.


This was a great opportunity for our Avatel team to gain product and service improvement knowledge, address strategic movement in the marketplace, operational and logistical issues and gain key technical information.



Avaya Cloud Expo in Tampa, FL / May 23, 2017


TopGolf Tampa / 10690 Palm River Rd / Tampa, FL 33616


Avatel’s Engineering Team attended the Avaya Cloud Expo in Tampa, FL on May 23rd to learn about Avaya’s broad range of cloud services that can help our customers reach new heights.


By attending the event, our Engineers explored Avaya’s approach to cloud – Cloud Your Way. They were able to connect with Avaya experts to discuss the available cloud models and deployment options that best meet the needs of Avatel’s customers.


Bruce Brewer, Avatel’s Mid-Market Engineering Director, said the event was very informative on how Avaya can custom design a solution based on the customers’ needs with a Powered by IP office hybrid solution. Avaya has the biggest advantage over any other cloud solution by providing:


  • Primary Cloud / Back up On Premise
  • Primary on Premise / Backup cloud
  • Fully Cloud or Premise

Bruce and the Avatel Engineering team also learned that Valcom Paging has stepped it up to be a critical point of Paging and Alerting systems with Cloud solutions. With their New PagePro IP system. This allows either a full IP paging solution for customers with a cloud solution or a hybrid to reuse analog equipment while migrating to the cloud.


Bruce and his other Engineers all agreed that the Top Golf activity was great! Being able to sit back with their Avaya contacts and hit a few balls. Bruce believes these types of events that build a stronger relationship between Avaya and the Partner are crucial.


Avatel Engineer, Chris Perez enjoying TopGolf at the Avaya Cloud Expo in Tampa



Enterprise Connect 2017


For more than 26 years, Enterprise Connect has been the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise networks and communications.


Join other business and technology executives on March 27th – March 30th who are tasked with migrating their enterprise communications and collaboration systems to the next level and looking to expand their business reach through a variety of technologies.


Technologies for enterprise communications and collaboration are undergoing massive and rapid change with new products, services, architectures and players. Enterprise Connect creates a unique opportunity for you to hear informed debate and thorough analysis of the trade-offs associated with each approach.


Thought Leaders and Market Movers


From the keynote lineup to our breakout sessions, you’ll hear from independent, vendor-neutral experts as well as pioneering enterprise executives. You will also be able to compare the perspectives offered by the leaders of all the major equipment, software and service providers.


Dozens of New Enterprise Connect Sessions


The conference program offers dozens of sessions, new this year, featuring leading experts, analysts, and technical specialists who answer your questions about technological capabilities, system features/functions, business/economic models, and life-cycle costs.


A Packed Floor


Enterprise Connect is the ONLY place where the major system and software vendors and their products are available in one location. You get direct access to the designers and developers of systems for Unified Communications, contact centers, mobility, video, SIP Trunking, team collaboration/messaging, and management.


Network with Your Peers


Enterprise Connect features senior IT/telecom executives from a wide range of enterprises who will describe their migration strategies, decision criteria and the lessons learned from installing state-of-the-art communications and collaboration systems and applications.


Stay Abreast of Industry Trends with Unbiased Information


Enterprise Connect doesn’t advocate one solution over another. Instead, hear how products have worked in real-life deployments, and the realistic prospects for technology evolution.


Don’t miss this event, the only conference totally focused on the needs of key decision makers in enterprise communications and collaboration. It’s the premier event for meeting with your peers and learning what your competitors are up to.



Avaya ENGAGE Las Vegas – February 12 – 15, 2017



Avaya ENGAGE 2017 brings over 2,000 Avaya users, speakers and executives together for the definitive Avaya training event. This event brings content and speakers from the Avaya user community; as well as ATF, EPF, and other Avaya corporate events all under one roof for a week of education and networking with top minds in the Avaya ecosystem. Moving the event to earlier in the year makes Avaya ENGAGE the new platform for all major Avaya product release announcements – so you’ll be at the heart of any emerging conversations and discussions with the key players in the Avaya ecosystem.


Over the past several months, we’ve been hard at work bringing our Avaya customer and partner events under one umbrella. Our collective efforts will result in the consolidation of the Avaya Technology Forum, International Avaya Users Group and Executive Partner Forum into the single largest gathering of Avaya users everywhere: Better Together: Avaya ENGAGE 2017. This flagship experience—the only big top event we’ll host in 2017—will let us connect deeply with customers. We’ll start meaningful conversations, communicate with empathy and understanding, and respond to their needs with unique and personalized solutions. (Read my recent blog on the importance of personalization in delivering amazing customer experiences.) I can assure you that these types of impactful, memorable and emotional connections cannot be accomplished in 140 characters or less!


When customers join us this February in Las Vegas—the entertainment capital of the world—they’ll be introduced to a thoughtfully constructed agenda designed to engage, enlighten and empower them to tackle real-world business challenges. But they won’t go through the week alone. Our business leaders and subject matter experts will be on hand to humanize their experiences and guide them through their customer journey every step of the way.


With compelling keynotes from our executive team and close to 100 conference workshops, opportunities to expand knowledge, sharpen skills, and hear best practices from Avaya experts, industry visionaries, partners, and business communication peers will be around every corner.



Avaya Partner Experience Day 

January 11, 2017 on the Yacht StarShip


The Avatel Team Jumped into FY17 with a new vision of communications and a new way to experience it, as they joined Avaya’s sales leaders on January 11, 2017 on the Yacht StarShip for the Avaya Partner Experience Day!


This event series helped the Avatel team understand:
– The Future of the Communications Experience
– Avaya technology and innovation for the customer journey through the digital transformation
– Demonstrations of customer interaction experiences that get results
– Winning with the power of your story


We didn’t want to miss this opportunity to network with our colleagues and connect with Avaya experts!


Leveraging Avaya’s portfolio, we empower our team members to engage with action-oriented sales leadership, and drive the customer’s objectives and business outcomes through their experiences with Avaya’s technology and innovation.


Communications enable engagement. Engagement is an experience. A great experience leads to happy and satisfied customers. Experience is everything. As we improve our customer’s experiences, we improve results.



Avatel Team on the Starship Yacht for Avaya Partner Experience Day



Hope comes to life when a homeless child realizes their future can be different. Avatel was please to sponsor the annual Bridge Builders event as an Uplift Partner, celebrating testimonies of the lives transformed through compassion.



The Avatel Team enjoying Metroploitan Ministries Bridge Builders Luncheon at the Hilton Tampa Downtown



Check presentation Ceremony – Tammy Charles with Metropolitan Ministries,

Ernie Darias, Torina Boatright, and Jamie Wood with Avatel


Metropolitan Ministries provides critical services to people in need all across the Tampa Bay community.  The annual Bridge Builders event is Metropolitan Ministries’ largest and most critical fundraiser of the year.  Avatel partners with Metropolitan Ministries all year long to alleviate suffering, promote human dignity and instill self-sufficiency.



Avaya Technology Forum (ATF) 2016 Orlando, FL Buena Vista Palace / 5 – 7 April 2016



Evolving to a Digital Enterprise


The Avaya Technology Forum will be held April 4-7 at the Buena Vista Palace in Orlando, FL. Attendees will have access to parallel technical tracks that span the full Avaya portfolio – networking, customer experience management, and unified communications and collaboration; over 12 hours of dedicated exhibit time with expanded demos that showcase solutions across the portfolio; and interactive sessions with customers, partners, and Avaya subject matter experts. The Avaya Technology Forum is intended for:


  • Network and infrastructure technology leaders, architects, engineers, and managers who desire to learn about and experience cutting-edge Avaya networking technologies and innovations and engage with eminent industry engineers and architects on the latest developments in Fabrics, SDN, Big Data and beyond.
  • Mobility and Unified Communications & Collaboration technology leaders, architects, engineers, and managers who desire to understand how to leverage their Avaya technology to address BYOD; leverage existing video conferencing facilities; integrate with Microsoft applications; and plan upgrades and migrations to the current releases of the Avaya Aura Platform, Aura Messaging, and Aura Conferencing, including their move to a virtualized infrastructure.
  • Customer Engagement and Contact Center leaders, architects, and managers who desire to leverage core contact center infrastructure and automation to enable Omni-channel customer experience; gain in-depth knowledge of performance, analytics, and workforce management solutions to improve contact center efficiency; and learn design practices for proactive communications to grow revenue.
  • Business Partner technical and solution leaders, architects, engineers, and managers who desire to gain an in-depth understanding of Avaya’s portfolio to support the implementation and delivery of solutions through their customer engagements.
  • Industry Consultants who desire to gain a technical understanding of Avaya’s networking, contact center, and unified communications and collaboration portfolios to support their client engagements.


Join us at the Avaya Technology Forum (ATF) 2016 for an interactive learning experience that focuses on helping you make the most informed decisions possible on solutions that will drive business outcome. During ATF you will gain insights about migrating, designing and implementing the right customer engagement, unified communications and collaboration, networking, services, and architecture for your enterprise.


Make plans to attend ATF and experience what others call ‘the best learning and networking environment available in high tech today.



Avaya Technology Forum (ATF) 2015 Feb 24-26 in Orlando FL

Buena Vista Palace – Orlando, FL February 24 -26, 2015


Avaya Technology Forum (ATF) 2015, currently in its fourth consecutive year, provides a unique learning environment that strips away the hype and dives into the real challenges facing today’s IT leaders by providing expert workshops, live demonstrations and solid recommendations for enterprise technology planning.


Through in-depth technical sessions, ATF is focused on one over-riding goal: to help you make the most informed decisions possible about migrating, designing and implementing the right customer engagement, unified communications and engagement, networking, services, and architecture for your enterprise.


This one-of-a-kind experience delivers an opportunity for you to


  • Discover comprehensive roadmaps for the latest products, technologies and applications that are – or soon will be – in the market.
  • Participate in both technically rich and forward planning sessions that comprise the foundation for enterprise communications and fabric-based networks.
  • Experience newer options and trends that are shaping your decisions-including cloud-based services, software defined networks, virtualization, and the increasing demands for security, management and resiliency.



Avaya Technology Forum / March 24 – 26, 2014 / Marriott Renaissance Orlando at SeaWorld



Get a strong start in 2014 by significantly increasing your knowledge and ability to build better networking solutions for your organization!


Top 5 Reasons to Attend Avaya Technology Forum 2014!


Honoring the best of prior years, we will provide ample opportunity – through technical sessions, demos, expo and one-on-one discussions – for you to network with a select group of experts and leaders from Avaya’s ecosystem across the Americas. You will have an opportunity to:


1. Learn about networking technology in an environment that strips away the hype and dives into the real issues and challenges with live demonstrations and solid recommendations for network infrastructure.


2. Connect with Avaya product teams and solution architects driving industry standards and solutions, and provide direct feedback for future features and capabilities.


3. Collaborate and network with industry experts and your peers through interactive discussions focused on real-life network designs and challenges.


4. Discover the Avaya Networking roadmap, presented directly by our top experts and executives that will shape the future of networks so you can effectively plan a three-year strategy.


5. Renew your certification by participating in the Avaya Professional Design Specialist (APDS) certification fast track program.


During this 3 day technical engineering forum, you will experience the power of Avaya Networking architecture and how it enables “Business Innovation in Real Time” with next generation collaboration solutions in Unified Communications, Video, and Contact Centers.


Take this opportunity to meet and hear what subject matter experts have to say, talk to the people driving new standards and receive best practice design recommendations.


See you in Orlando!



About Enterprise Connect


Enterprise Connect is the premiere enterprise conference that helps attendees plan their migration to next-gen communications and collaboration. The conference program covers the full range of platforms, services and applications that comprise modern communications and collaboration systems. Attendees will hear case studies from senior enterprise executives, as well as from the leaders of major industry players like Avaya.


Expected Audience: 5,000 – 6,000


Traditional Industries in Attendance: Financial Services (banking/insurance), Education, Government, Healthcare


Traditional Level of Audience: Global IT Architects, IT Directors and Managers, Voice Architect and Managers, Contact Center Management


Conference Dates: March 18-21, 2013

Web site:

Location: Gaylord Palms Resort and Convention Center, Kissimmee, FL, 407-586-2000


Exhibit Days/Hours (Booth #1005):
Monday, March 18, 4:00-7:00 PM
Tuesday, March 19, 12:00- 6:00 PM
Wednesday, March 20, 12:00-5:00 PM


Keynote Speaker:
Kevin Kennedy, President and Chief Executive Officer Tuesday, March 19, 11:00 – 11:30 AM


Avaya Associates, Customer/Prospect, and Partner Registration Offers:

We are not provided with any complimentary full conference passes. However we will be able to offer FREE exhibit hall passes, which will allow access to the exhibits, evening receptions (in the exhibit hall), and admission to keynotes. You will need the minimum of an exhibit hall pass to access the showcase. In accordance with travel guidelines, Avaya Sales associates should review the conference registration list and determine with your management if travel to accommodate customers is appropriate.


Step 1: To register for Enterprise Connect 2013, go to


Step 2: Select the registration package you prefer using the Avaya VIP discount code: CMAVAYA. The Avaya discount price and VIP code will not expire if you register before March 18. We recommend that you determine which sessions you would like to attend so you can select the right registration package for your needs. To review the agenda, go to


Step 3: For approved Avaya Sales associates that require hotel accommodations, go to the Enterprise Connect conference housing site. Please note that you should be registered for the conference first before booking housing to ensure you receive the Enterprise Connect discount.


Registration Packages

Avaya Conference Discount Savings – Use Code: CMAVAYA

Registration Package Price On-Site Avaya Price Discount Savings
Entire Event $2595 $1557 $1038
Tue-Thu Conference $2395 $1437 $958
Expo Plus $100 FREE $100


Visit Avaya at Booth #1005

  • Monday, March 18, 4:00-7:00 pm
  • Tuesday, March 19, 12:00-6:00 pm
  • Wednesday, March 20, 12:00-5:00 pm


Recommended Actions


1. Invite your customers and prospects to Enterprise Connect.
2. Click here for the customer invitation. (PDF / OFT) Links for registrations activate once the invitation has been sent.
3. Invite your customers to join you at the Avaya Innovation Hospitality Lounge and Lab on Tuesday, March 19 for a two hour block anytime between 9:00 am – 9:00 pm and Wednesday, March 20 between 9:00 am – 1:00 pm where food, refreshments and innovative demos will be featured.

To send an invitation to your customer by using the Innovation Hospitality Lounge and Lab invite, click here. (PDF / OFT) Alternatively any Avaya Associates or Authorized Partners can book times with attending customers by clicking here.

4. For customers and prospects planning to attend, you can also schedule one of the following with your customers:
Schedule customer booth tours:Click here.
Schedule executive meetings:Click here.
(Executives and their availability will be also included on the site above.)


To access updates for the information listed above, visit the Avaya Sales Portal at


2nd Annual Avaya Technology Forum 2013

The Avaya Technology Forum 2013 was held from Feb 25-28, where over 400 attendees descended upon Orlando to get the latest on Avaya technology from Avaya subject matter experts. Hosted and driven by the Avaya Networking business unit, this unique technical engineering forum provided customers, prospects and partners an opportunity to see Avaya technology, solutions, business applications and real world network deployment challenges in a workshop format with detailed technical presentations, deployment methods, observations and demonstrations.
During the 3 day technical engineering forum, we experienced the power of Avaya Networking architecture and how it enables “Business Innovation in Real Time” with next generation collaboration solutions in Unified Communications, Video, and Contact Centers.

Following the keynotes on the first day, attendees participated in more than 30 unique breakout sessions led by subject matter experts with live demonstrations at the Demo Center set up at the event. Our customers were able to experience firsthand the power of Avaya’s Networking Architecture and how it enables “Business Innovation in Real Time” for next generation collaboration solutions in Unified Communications, Video, and Contact Centers.


Everyone at the event got a strong start in 2013 by significantly increasing their knowledge and ability to build better networking solutions for their organizations!


Avaya Technology Forum 2013 Highlights


  • Live demonstrations of the latest and greatest Avaya technologies in breakout sessions as well as in the exhibition hall.
  • Learned how to build the next generation cloud-grade network across the Enterprise without having to sacrifice control for simplicity.
  • Great discussions with the Avaya product teams and solution architects driving industry standards and solutions.
  • There was NO marketing fluff! The Avaya Technology Forum striped away the hype and dove into the real technology issues and challenges with live demonstrations and solid recommendations for network infrastructure.
  • Attendees were able to participate in the Avaya Professional Design Specialist (APDS) certification fast track program to renew certifications.
  • The technically oriented event peeled back the covers on Avaya technologies, answered the tough questions, and demonstrated “Why Avaya for Data Networking?”


The event certainly made Avaya’s strategic direction and commitment in collaboration and network virtualization and how this is being adopted on the current and future product portfolio clear. The energy from this event was tremendous and is resonating with Avatel and our customers. Avatel was grateful to Avaya for providing the Technology forum and we look forward to next year.

AVI-SPL brought the innovators and pioneers in video communication together in one expo to help our customers better utilize their communications investment with the latest and greatest technologies available today. Avatel attended the event with our partner Radvision on Thursday, October 18, 2012 at the A La Carte Event Pavilion in Tampa, FL.

Our customers learned:
• Beyond ROI, Finding Real Value in Collaboration
• Managing the Video Enterprise
• The Architecture of Collaboration
• Putting the “Unified” in Unified Communications
• HD Video Conferencing for Anyone, Anywhere, on Any Device
• Networked Media Systems – The Future of Conferencing
• Digital Video Evolution

To learn more, contact an Avatel Video Specialist at 813-347-4608.



Join us for a Radvision Webinar: Trends in Collaboration and Video Conferencing: Anywhere, Anytime on Any Device, by Radvision
Registration is required to join this event. If you have not registered, please do so now. Register here

Date and time: Thursday, November 8, 2012 1:00 pm Eastern Standard Time

Duration: 1 hour

Description: The face of communications is evolving rapidly, and businesses need to keep up with these trends in order to maintain a competitive edge. Companies struggle do more with fewer resources, and macroeconomics is taking a toll on budgets.
The good news is that unified communications and collaboration technologies enable your employees to be more productive, make faster decisions, travel less and improve the bottom line. In this session we’ll explore some of the industry trends impacting the way we work and discuss how Avaya’s Scopia solution can help your employees work smarter. Our video collaboration solutions are designed to meet your unique business needs, allowing you to collaborate anywhere, anytime and on any device.


About the Presenter

Randy Weeter is director of channels, North America for Radvision, an Avaya Company. Weeter joined Radvision in 2011 to build and execute upon the North American GTM strategy, including enhancing its channel program as well as recruiting and onboarding new Radvision partners. As part of Avaya, Weeter plays a key role in the company’s video channel program. Weeter previously worked at Cisco/Tandberg, where he was responsible for developing the GTM and sales strategy of Cisco’s first cloud video service offering. An industry veteran for more than 20 years, Weeter has a diverse technology background having served in both leadership as well as individual contributor roles across call center, voice and video collaboration markets.



On Friday June 22, 2012, Avatel Technologies showcased the latest products from Avaya at the TBTF coolTECH event held at the Tampa Convention Center. CoolTECH is the premier showcase of new technologies and cutting-edge innovations in the region.


Colin Jeffs and Raymond Kerker from Avatel, with the assistance of Omega Dane Kreidler and Daniel Holden from Avaya, demonstrated the Avaya Flare Experience and the AvayaLiveTM Engage immersive Web collaboration tool. Colin and Raymond were surprised with how interested the visitors to their booth were with these two great products. They were asking lots of questions and spending lots of time inquiring about them.


Colin Jeffs


Raymond Kerker

“The timing of the coolTECH could not have been better”, said Colin, as there was a live event in Boston for TED (Technology, Entertainment, Design) which is an organization about new ideas and technologies and they were using the AvayaLiveTM Engage virtual environment to broadcast the event via the internet which is a great example of how this product can work.

Avatel was excited to have the Avaya team participate, especially Omega as she was the lead within Avaya and involved in their latest video acquisition of “Radvision’ which brings to Avaya a wealth of video experience and great products, including the Scopia platform. She was demonstrating a live Scopia multi-party video conference from her iPad and a 3G connection with another person in the passenger seat of a car driving along a freeway also connected via 3G. The video quality was amazing. For more about Scopia


Avaya Team


If you would like to see a live demonstration of the Avaya Flare Experience or AvayaLiveTM Engage, please contact Colin Jeffs on 813 347 4600. You can also enter the virtual environment of AvayaLiveTM Engage at Avatel’s web site – Go to and click on “Events/web.alive



The Avaya Flare Experience


Imagine the possibilities. Your favorite communications tools—video, e-mail, IM, social networks, phone—at your fingertips. Now put all these tools into a single, unified enterprise workspace and you have the Avaya Flare Experience. Designed to change the way you communicate and collaborate, the Avaya Flare Experience delivers a seamless communications experience that is easy to use, convenient, and ready in real time to help you focus on the task at hand. The Avaya Flare Experience streamlines your applications into unique personal workflows, avoiding the frustration of barriers between technologies. When the Avaya Flare Experience helps manage your communications—you can spend more time managing your business.


Avaya Engage


AvayaLive™ Engage is an immersive Web collaboration tool that provides your organization with innovative new ways to meet, sell and learn. Radically different from other collaboration solutions, AvayaLive Engage connects participants from around the globe in collaboration sessions featuring 3D visuals, video and spatial audio. Multiple, free-flowing discussions can take place simultaneously, and participants can have access to and take full advantage of all materials related to the session.



Enterprise Connect 2012 Conference



Avatel will be attending the Enterprise Connect 2012, March 26-29 at the Gaylord Palms, Orlando FL. This event is the leading enterprise communications and collaboration event, to see the latest solutions and analyze how you can take advantage of the dramatic changes reshaping our industry. This year marks the 22nd anniversary of this conference and exhibition. We hope to see you there.


This premier conference and expo offers 40+ sessions covering the full range of platforms, services and applications. Hear top executives from Avaya, Cisco, IBM, and Microsoft at keynote sessions.


There’s no single migration path to the next-generation of enterprise communications and collaboration systems and services, and Enterprise Connect delivers what you need to evaluate all the options. The Enterprise Connect conference program covers the full range of platforms, services and applications that comprise modern communications and collaboration systems. You’ll find the conference program here, and the sessions revolve around these key themes:


  • Unified Communications
  • Mobility
  • SIP Trunking
  • The Cloud
  • Social Apps and Networks
  • Strategies for Communications & Collaboration
  • Managing and Securing Converged Networks


Enterprise Connect is not only a great conference, it’s a fantastic exposition. In fact, The Enterprise Connect Expo is the ONLY place you’ll find ALL of the leading equipment, software and service providers in one location.


Avatel Technologies believes this conference and expo is going to be an exciting and informative experience, and we look forward to seeing you there. Register today for Enterprise Connect, the leading conference and expo in enterprise communications and collaboration.


March 26 – 29, 2012

Gaylord Palms Resort & Convention Center
6000 W. Osceola Parkway
Kissimmee, FL 34746
United States

Event Website to register



Avaya Sales Leadership and Partner Conference Nov. 7-9, 2011


The theme of this year’s event was “Accelerating Growth: The Power of We”, at the Venetian Hotel in Las Vegas, Nevada. The conference highlighted Avaya’s new branding “The Power of We” along with the Faster, Smarter, Better concept – explaining that Avaya offers what every business leader needs: technology that gets the right people together with the right information, at the right time. Customers need solutions that increase productivity and simplify complexity that provides cost savings and a maximum return on investment.



At the conference, Dr. Alan Baratz, Avaya Senior Vice President and President of Global Communications Systems, said “2012 is all about solutions and the focus will be in four key areas: video collaboration, mobile collaboration, enhanced customer experience and network simplification. It’s important that we focus on these because at the end of the day it’s about selling customer value and focusing on the use cases that create that value or solve problems for our customers. These solutions enable those use cases and our products underlie the solutions.”


As a premier partner with Avaya, Avatel supports the initiative to move from selling individual products to selling end-to-end solutions that address customer needs. Avatel believes that this approach is more proactive rather than reactive with a more consultative approach to our customers.


During the keynote address, Avaya President and CEO Kevin Kennedy discussed Avaya’s plans for 2012 to accelerate growth with opportunities based on what he terms “the evolving enterprise”. He feels that many of these opportunities will be influenced by:


  • The consumerization of IT – Tablets and mobile phones are the way people do business and the only way to participate is to provide enterprise experiences on consumer platforms going forward.
  • The benefits of a SIP network and its interoperability, with cost savings associated with a converged voice/data network. Create flexible business collaboration in the next phase of voice and unified communications behind SIP and fit-for-purpose technologies.
  • Virtualized communications platform for cloud computing. Create an evolving business model with SIP as a driver of the model.


Avaya and Avatel are prepared to attack these trends around platforms such as:


  • Avaya VENA, the data networking architecture
  • Avaya Aura, the virtualized communications platform
  • Avaya IP Office, the SME platform,
  • Avaya collaboration platform Flare
  • Avaya Agile Communication Environment (ACE), the software platform used for embedding


This is an exciting time to be an Avaya partner, as Avaya continues to position the company as the undisputed leader in business collaboration with focus on innovation and transforming customers’ infrastructures to improve their collaborative capabilities. See our products and services link for more information.



Enterprise Connect 2011


Enterprise Connect is the new name of the event that you’ve known for a decade as VoiceCon. Visit Avatel Technologies at Enterprise Connect 2/28/2011 8:00 AM – 3/3/2011 5:00 PM EST | Location: Gaylord Palms Convention Center, Orlando, FL


The Enterprise Connect program will be broader and deeper than ever focusing on key themes including Mobility, Unified Communications, SIP and SIP Trunking, The Cloud and Virtualization, Video and Collaboration, Planning and Implementing IP Telephony, The Social Enterprise and Managing Technology, Costs and People.


Connect with the major equipment and software suppliers and service providers; preview new communications systems, services and applications; and talk to the people who are developing the products and services that will be powering your enterprise communications. Enterprise Connect offers pricing packages to fit every budget. Register early to take advantage of the best rates. Enterprise Connect is being held at the Gaylord Palms Resort and Convention Center and special, low hotel rates have been negotiated for Attendees.



Register today for a FREE Expo Plus pass or take an additional $1000 off the onsite price for 4-Day or 3-Day Conference packages!



Enterprise Connect 2011 will help you plan, build, unify and leverage your enterprise communications. Hope to see you there!



The Avatel Small Business Summit and Technology Showcase


The event was held at the beautiful A La Carte Event Pavilion on December 14th and was the ideal venue for Avatel, Avaya, and other experts to offer their insight into a range of topics and issues that are of utmost importance to small businesses.


Our purpose for the event was to demonstrate a clear view on the present and future of communication technology and to educate small and medium size businesses on the technologies that provide them with new ways to serve their customers better without driving up operating costs. Our guests learned how small businesses have achieved success with strong communications strategies that make it easy for their customers to do business with them, and help them rise above the competition.



The technology showcase allowed the guests to connect with Avaya and other respected vendors who displayed the latest in technology. Our guests enjoyed lunch in a waterfront setting and learned how to increase productivity and efficiency in a targeted and educational setting with hands-on demonstrations.


The Avatel event, titled “Prepare your Small Business for Success” welcomed over 65 customers and partners and featured new ways to serve customers better and unleash hidden productivity within small business. We explored ways for successful companies to do more with less – keeping their business flexible, innovative and competitive.


While the Small Business Summit and Technology Showcase was an opportunity for customers to learn more about Avaya’s latest products and technology, the event was also a valuable opportunity to network with other SME businesses. The educational -style event explored new ways regarding how technology is impacting and improving business.


The key note presentation provided every guest with an opportunity to understand the latest Avaya developments and state-of-the-art technologies. We feel that the companies that are going to succeed are the ones that are looking closely at what drives success in their businesses and are strategically mapping technology to improve their key success factors.


Feedback from the guests at the event has been extremely positive: ”Just a quick note to thank you for an excellent Technology Showcase. I was amazed at some of the new technology and I will pass along this information/brochures to our Corporate Offices in NYC & Plano, Texas. Also, your staff is well informed and easy to speak with. I hope that we avail ourselves of Avatel Products in the near future. Thank you”. Jack Van Vooren, Director of Sales and Marketing Genikon Corporation.


Other experts participating from our partnering organizations were:


  • Plantronics – The industry’s most complete family of corded and wireless headset products
  • Polycom – The worldwide leader in video and voice conferencing
  • EnGenius – The leader in long range cordless phones
  • LifeSize – HD video system that delivers telepresence-quality
  • Avaya Financial Services – Innovative financing solutions for telecom and data products and services
  • SCORE – America’s premier source of free and confidential small business advice for entrepreneurs


This event was a milestone for Avatel and we would like to offer a special thanks to Avaya’s SME Vice President, Adnon Dow and Mark Massingham, the Avaya Presenter. Thanks to our great relationship with Avaya and our other partnering experts, Avatel will continue to conduct more powerful events like this in the future.


Best Regards,

Jamie Wood, Avatel EVP