Seattle — TBD— Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced the company has signed a technology partnership with Avatel Technologies, Inc. (http://www.avatel.us), a provider of telecommunications equipment, systems and support. Avatel and Envision’s technology partnership enables Avatel to integrate Envision’s contact center software solutions with the telephony infrastructure offerings that Avatel markets as an Avaya Silver Partner.

“As one of the leading providers of small- and medium-size business communications solutions, we are always interested in providing our customers with options for doing business smarter,” said Jamie Wood, executive vice president for Avatel. “We believe partnering with Envision enables us to deliver a comprehensive and best-in-class solution to our contact center customers.”

Envision’s call center software solutions enable contact center supervisors to easily review customer interactions, evaluate agent skills, and deliver training to improve agent performance and motivate agents to achieve peak performance. Targeted call center training can be sent directly to the agent’s desktop, making it possible to quickly improve performance, reduce ramp-up times and decrease handle times.

“We are pleased to partner with Avatel to help deliver an integrated suite of contact center solutions to their customers,” said Rodney Kuhn, Envision CEO. “We believe this partnership will benefit small- to medium-size businesses that strive to deliver world-class customer service.”

About Avatel Technologies, Inc.
With a national focus on both sales and service, Avatel has developed an ever-expanding network of thousands of authorized technicians from coast to coast and all points in between. From system configuration and design to installation, user training, and maintenance, Avatel can guide you through all the steps involved in building your company's communications. Avatel’s in-house service professionals have the collective experience of over 135 years (some with as many as 30 years each) in the telecommunications industry, providing excellent pre- and post-sales technical service support to their customers. Avatel will leverage existing assets and define the necessary elements of telephony products and services to efficiently grow your business. Following the trends of telecom evolution and the move toward convergence of voice and data, Avatel is prepared to take advantage of the opportunities ahead. The company maintains a clear vision of current commitments through a core business philosophy: helping customers find smarter telecom solutions.

About Envision
Envision Telephony, Inc. is an award-winning contact center solutions company, offering products and services that enable organizations to provide world-class customer service. Envision’s innovative product platform, Envision Centricity™, integrates the company’s landmark Click2Coach® offering (including Envision Quality Monitoring™ and Envision eLearning™) with powerful analytics, performance management and workforce management tools that deliver robust and personalized workforce optimization (WFO) solutions to organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s values and makes Envision the authority on delivering an uncompromising customer experience. Visit http://www.envisioninc.com, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 206.225.0800 ext. 500 for more information.