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Avaya defines Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results.
It is achieved through the convergence of real-time, near-real-time, and non-real-time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration, and rich presence with voice, video, text, and visual elements. Users can access these capabilities using multiple modalities including voice, data, and speech access, through telephones, PCs, and mobile devices. These communications services are increasingly designed to be embedded into structured and unstructured business processes. This takes Unified Communications to the next level in terms of IP voice and video telephony; audio, web and video conferencing; unified messaging of voicemail, email, and fax; instant messaging and more. There is no single strategy via which enterprises will move forward with Unified Communications since each customer has a unique set of needs and existiing infrastructure. Avaya understands this and moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns within the organization, and to identify where business processes slow or bog down. Avaya Unified Communications solutions simplify and streamline the proliferation of technologies that businesses deal with every day. We help eliminate phone tag and other inefficiencies to make organizations more productive and responsive. Our solutions are:
Reply to email with your voice. Turn an IM into a conference call. Answer your desk phone from the airport. No matter how, where, or when you communicate, you’ll have seamless access to the same familiar interfaces and corporate resources. Unified Communications should unify systems, devices and applications from multiple vendors. We support open standards and robust interfaces with third-party products, for lower costs and improved flexibility. Our solutions have been used for years, by organizations from small businesses to the Fortune 500. |
