Avatel Service Solutions

Communications are the most important factor for small and large enterprises. The key to maintaining a healthy communications infrastructure and ensuring as little downtime as possible is service. Avatel specializes in providing our customers with the best service possible. We provide comprehensive services support with expertise, technology, and the tools in place to deliver everything from solution design to in-field implementation.

Avatel’s customer satisfaction survey’s for implementation and service consistently achieve an overall satisfaction result of 98 percent, these results speak for themselves. We are dedicated to building strong business relationships and are committed to excellence and productivity.

Avatel is just a phone call away and available to help you resolve any question, problem, or technology need — before, during, and after implementation. We also meet your ongoing needs with world-class services such as remote diagnostics, problem resolution and on-site technical support.

Avatel’s extensive engineering and technical background, combined with years of experience, allows us to provide unsurpassed level of design, installation, maintenance and diagnostic service. We guarantee our technicians and engineers have the appropriate certifications and the technical ability to maintain the quality you demand.

Avatel Technologies has a range of professional services to add value to the equipment and solutions we offer.  Our expert team of professionals can create a seamless experience for our customers from design thru implementation and maintenance.  The added value of using Avatel is our commitment to our customers and their needs.

The solution Planning and Design begins by identifying client expectations and helps define anticipated outcomes for the project. By gaining a thorough understanding of Customer’s business strategy, goals, and expectations, Avatel is better positioned to maximize the outcome of the solution deployment.

Avatel Implementation Services

Avatel Technologies installs complex communications networks across the county, with many flexible and cost-effective programs.  For relocation, opening new locations, upgrades to existing systems, and complex technology refresh, Avatel can deliver expert technical installations at an affordable price.

To provide quality assurance of your products, we ship everything to our staging facility to fully prepare and test your system so it is ready for on-site installation. Our Avatel Engineers will:

  • Perform a complete inventory of your equipment.
  • Order any additional or missing equipment if necessary.
  • Download all software licenses and right to use permissions.
  • Perform all software and firmware updates.
  • Software translations will be done by assigned Software Specialist.
  • Input all network IP addresses into the system.
  • Burn in the system and run diagnostics to identify any problems.
  • Perform a complete test of all hardware and software.

Once the Avatel Engineers are satisfied with the integrity of the system and the system software, the equipment will be de-installed, packed and readied for shipment to your location. When the equipment arrives at your site, Avatel will:

  • Unpack all equipment and adjuncts.
  • Perform a complete inventory to insure all equipment has arrived.
  • Rack and stack equipment.
  • Power up the system.
  • Perform a complete test of all equipment, hardware and software.

At this point your new communication system will be up and running and ready for the cutover. This will allow you to access your system on site and make any changes that are necessary. The Avatel team will be on site when your new system goes live - ready to handle any changes necessary to ensure that your new communications solution is working just the way you want it. Avatel will always be available to answer your questions or concerns.


Avatel Project Management

Avatel Technologies Project Managers are experts at managing large and small technology projects and installations, whether in one location or multiple city implementations, whether the equipment is provided by Avatel Technologies or it is equipment you currently own. Avatel Project Management Services help speed implementation – and thus, business benefit realization – by monitoring critical time frames and effectively managing changes to help ensure timely deployment.

Project Managers coordinate with Customer’s team to manage implementation requirements and act as a single point-of-contact that coordinates all Avatel technician resources, software resources, or engineers. By managing a comprehensive implementation project schedule and monitoring critical milestones, Project Management makes certain the solution is implemented according to plan and minimizes the risk of delays and additional costs.

 

Avatel Application & System Training

Your system is only as good as how it is being used. Avatel wants our customers to be as excited about their communication solution as we are. Our trainers must meet high standards and have proven experience in making a difference for our clients. Avatel Technologies offers application and system training and technical staff training on industry leading communication products and solutions.  This training can be at the time of the installation, following the installation or at regularly schedule classes.  If a company needs additional training to ensure they are getting the most out of their technology investment, Avatel Technologies offers onsite or remote training through our certified technical team. Customers with a knowledgeable staff have fewer problems. Our relationship with the customer doesn't stop once a system is installed. Avatel Training Promotes Quality Implementation.

  • Involves all employees and managers.
  • Train on new user commands.
  • Eliminates service calls due to user errors.
  • Follow-up as needed.
  • Offer on-line help tools.


Avatel Maintenance Services

Regardless of what business you may be in, or the size of your organization, your communication systems are the lifeline to customers and vendors alike. From coast to coast, Avatel’s maintenance plans allow you to feel more comfortable that your technology investment is protected and secure.

Avatel Technologies Support Plans are designed to optimize the reliability and performance of your communications system. Our commitment is to provide you with the best service and support in the industry. Avatel Technologies offers multi-year maintenance contracts that are flexible and can be customized to a company’s needs, including 8 to 5, 5 days a week all the way to 24X7 contracts.  We offer full service maintenance with industry leading technicians, across the country, through our vendors and partners.


Avatel Remote Network Monitoring & Management

Complex IP networks, running both voice and data traffic is critical to your business.  Avatel offers remote network monitoring and management to prevent downtime and to ensure high-grade voice quality for telephony calls and applications.


Avatel Help Desk Support

Avatel Technologies offers technical help desk contracts to provide Tier I or Tier II support to a company’s employees.  This frees up their technical team to work on more complex projects.  With our team of certified industry experts, we can provide first-call support and diagnostics, in a courteous and professional manner and then engage the company’s technical team only when necessary.


Avaya Maintenance Services

If you are a current Avaya maintenance customer we can help manage your account with Avaya to ensure all appropriate equipment is covered and that you find the best plan for your business needs.

Avatel can provide you with an Avaya Global Services maintenance quote and Channel Service Agreements for any Avaya configuration whether it is for a new customer installation, an upgrade or add-on to an existing contract, or simply renewing a contract nearing expiration


Learn More

About how Avatel Services can enhance your communications and your business, contact Avatel at 866.835.2661.