Avatel Service Solutions

Avatel provides comprehensive services support with expertise, technology, and the tools in place to deliver everything from solution design to in-field implementation and after-market services, consultation, refurbish and parts repair. Avatel’s extensive engineering and technical background, combined with years of experience, allows us to provide unsurpassed level of design, installation, maintenance and diagnostic service. We guarantee our technicians and engineers are certified and posses the technical ability to maintain the quality you demand.

Our warranty and guarantee programs are the most extensive in the industry. Avatel is just a phone call away and available to help you resolve any question, problem, or technology need — before, during, and after implementation. We also meet your ongoing needs with world-class services such as remote diagnostics and resolution and on-site technician support.

Avatel Technologies has a range of professional services to add value to the equipment and solutions we offer.  Our expert team of professionals can create a seamless experience for our customers from design thru implementation and maintenance.  The added value of using Avatel is our commitment to our customers and their needs.

Implementation Services

Avatel Technologies installs complex IP networks across the county, with many flexible and cost-effective programs.  For relocation, opening new locations, upgrades to existing systems, and complex technology refresh, Avatel can deliver expert technical installations at an affordable price.

To provide quality assurance of your products, we ship everything to our staging laboratory to fully prepare and test your system so it is ready for on-site installation. Our Avatel Engineers will:

  • Perform a complete inventory of your equipment.
  • Order any additional or missing equipment if necessary.
  • Download all software licenses and right to use permissions.
  • Perform all software and firmware updates.
  • Software translations will be done by assigned Software Specialist.
  • Input all network IP addresses into the system.
  • Burn in the system and run diagnostics to identify any problems.
  • Perform a complete test of all hardware and software.

Once the Avatel Engineers are satisfied with the integrity of the system and the system software, the equipment will be de-installed, packed and readied for shipment to your location. When the equipment arrives at your site, Avatel will:

  • Unpack all equipment and adjuncts.
  • Perform a complete inventory to insure all equipment has arrived.
  • Rack and stack equipment.
  • Power up the system.
  • Perform a complete test of all equipment, hardware and software.

At this point your new communication system will be up and running and ready for the cutover. This will allow you to access your system on site and make any changes that are necessary. The Avatel team will be on site when your new system goes live - ready to handle any changes necessary to ensure that your new communications solution is working just the way you want it. Avatel will always be available to answer your questions or concerns.

Project Management

Avatel Technologies Project Managers are experts at managing large and small technology installations or projects, whether in one location or multiple city implementations, whether the equipment is provided by Avatel Technologies or it is equipment you currently own.  We provide detailed project plans and we provide regular updates on the progress of the project. 

Application & System Training

Avatel Technologies offers application and system training and technical staff training on industry leading communication products and solutions.  This training can be at the time of the installation, following the installation or at regularly schedule classes.  If a company needs additional training to ensure they are getting the most out of their technology investment, Avatel Technologies offers onsite or remote training through our certified technical team. Customers with a knowledgeable staff have fewer problems. Our relationship with the customer doesn't stop once a system is installed. Avatel Training Promotes Quality Implementation.

  •  Involves all employees and managers.
  • Train on new user commands.
  • Eliminates service calls due to user errors.
  • Training that covers all work shifts.
  • Follow-up as needed.
  • Offer on-line help tools.


Maintenance Services

Avatel Technologies Support Plans are designed to optimize the reliability and performance of your communications system. Our commitment is to provide you with the best service and support in the industry. Avatel Technologies offers multi-year maintenance contracts that are flexible and can be customized to a company’s needs, including 8 to 5, 5 days a week all the way to 24X7 contracts.  We offer full service maintenance with industry leading technicians, across the country, through our vendors and partners.

Remote Network Monitoring & Management

Complex IP networks, running both voice and data traffic, are critical to your business.  Avatel offers remote network monitoring and management to prevent downtime and to ensure high-grade voice quality for telephony calls and applications.

Help Desk Support

Avatel Technologies offers technical help desk contracts to provide Tier I or Tier II support to a company’s employees.  This frees up their technical team to work on more complex projects.  With our team of certified industry experts, we can provide first-call support and diagnostics, in a courteous and professional manner and then engage the company’s technical team only when necessary.