“The folks at Avatel are subject matter experts, and those guys are what sold us on Avatel. What impresses me most with Avatel is their knowledge of the Avaya product line, plus how quickly they respond every step of the way.” ~ Chris Sosnoski, IT Manager, Lowers Risk Group
“I have nothing but great things to say about the whole process of upgrading our phone system. From the start, Darren provided us with information and walked us through the changes, pricing, and provided numerous proposals to accommodate our needs. Darren was very professional and patient and made himself available to answer questions or clarify any concerns that arose. He spent a lot of time communicating by email and phone with both myself and President, David Factor. The patience that he exhibited throughout the process was second to none. Darren is exceptional and I couldn’t have asked for a better representative to work with me throughout the process. Casey Conerly provided excellent service with regard to message/music on hold, fast service, and a professional product. Installers, Brian Zepeda and Jesse Hernandez – absolutely great guys! Professional, patient, and great sense of humor – made the experience pleasurable and fun! And Lonnie Ledford– great follow-up, very professional, patient, responsive, – you make the customer feel valued. Overall, if I have to provide a rating on a scale of 1-10 with 10 being the highest level of service and satisfaction – I give all of you a 20 – Avatel ROCKS”!!!! ~ RaChelle Williams, Operations Manager, Executive Service Corps of Southern California
“I wanted to give you our feedback about the technician who installed our Avaya IP Phone System. On a scale of 1 to 10, we would rate him a 10. He was patient with our questions, and there were many. When you’re not a “tech” person and have to learn as you go, it’s nice to meet people who don’t speak down to you when you don’t understand the in’s and out’s of everything. The other two technicians who helped Steve were also excellent. As an employee of Palos Animal Hospital for 27 years, I can honestly say that this was one of the best experiences we’ve had with a technician from any company coming to our hospital”. ~ Char Willison, Office Manager, Palos Animal Hospital, P.C.
“We have only had the system for two days but so far we love it and all the features it has to offer. As far as Frank goes, he is an asset to your company, he is kind, calm and very professional, and he knows the system inside and out and does an excellent job with the installation. Give him a big raise!!!!” ~ Cindy Tetro, Third Generation Auto Restoration
“This was such a simple transition for us!! I was very pleased with the whole process. You took care of things so quickly and professionally…I expected it to drag out for a few months. Your emails and instructions were clear and precise. Richard was amazing at the installation and training. He switched it over so easily, it was obvious that he knew exactly what he was doing! Everything is working the way we needed it to work. And as of right now, I know how to do the things I need to do on the phone. We are very pleased with the system and the service. Thank you very much”. ~ Sherry Fisher Cantu, CFO, Lubbock Teachers Federal Credit Union
“We are very satisfied with the sales, service and installation process. Myra was a big help late last week with some last minute issues we were having and were able to get all of them resolved”. ~ Rebecca Cardwell, Accounting Manager, JCG Building Company, LLC
“IATSE Local 631 emailed Avatel to correct voicemail issues where incoming callers could hear messages left in voicemail. This is just the tip off the iceberg, but Frank collaborated & coached our conversations with Birch, & AT&T to get our hard lines connected into our office and labeled. Later, while fixing our voicemail issues, Frank discovered our corrupt Auto attendant #1, reset our lines, patiently and clearly explained what was going on, had me download the Manuals and quick guides I needed, checked my recording, and suggested we purchase a license for two more lines as a solution to potential bottlenecking of voicemail. Frank provides excellent customer care, sterling technical support and is an asset to your company. If we upgrade, maybe Frank can be given the commission on the sale”. ~ Mary Klemm, ATSE Local 631
“Thank you very much for all your help and assistance with the telephone issues. Your support has been excellent. You provided timely and helpful advice and let me know all the important information regarding the telephone issues. You were extremely attentive and had a great deal of patience for all my questions. I am very thankful you were the engineer for the telephone issues. Your help and assistance reassured us about our choice to partner with Avatel. You have a wonderful caring approach and you are a true professional. Please accept my gratitude for your helpfulness and excellent services. I commend you Joseph for your professionalism and excellent skills. Absolutely fantastic great service, Merit only works with you”. ~ Evone Farha with Merit Healthcare International Inc.
“Avatel was instrumental in saving the relationship with Avaya, and with improving our ability to connect callers quickly and easily with real people.” ~ Dawson Rodriguez, EVP/CIO, Funeral Directors Life
“Everything is going great. The installation went well. The technicians were very kind and helpful. I really love the new system”. ~ Christina Patrone, Old Philadelphia Associates, Inc.
“Everything was great and we love the phones. The install and transition seemed seamless. Scott even stopped by today to make sure everything was going ok!” ~ Jamie Holland, Pediatric Dentistry West, LLC.
“Installation and installer were excellent. Tech was most helpful, customizing the programming to our needs. He made sure we had written copies of cordless codes to operate both in clinic and outside line. I was glad to see he could even program so we can use both old and new cordless. The install was seamless”. ~ Kent D Beebe DVM.
“We have been dealing with Jennifer for many years. Throughout every process, she has treated us as if we were her only client. She has a knack for putting everything else aside and dealing only with the matter at hand. No issue or question falls through the cracks, she is on top of every email/phone call. She is pleasant and surely an asset to the Avatel team.” ~ Toni Gabrielli, McQueen, Ball & Associates, Inc.
“Angela, I can’t begin to tell you how helpful you were today, going above and beyond to solve my problem. You are so sweet and if I ever have another problem I hope I get you on the other end of the line. Thanks” ~ Marilyn Smith, MCKAY’S SERVICE CENTER, INC.
“Your service is Amazingly Remarkable.” ~ Charlie Hardy, Centre For Excellence, LLC.
“Angela provided excellent service in setting up the pre-authorization for tech visit to our organization. She was proficient in determining what was needed and expeditiously scheduled the tech right away. Angela is a true representative of the term “service with a smile”, and it was a pleasure working with her.” RaChelle Williams, Operations Manager, Executive Service Corps. Thanks Angela! ~ RaChelle Williams, Operations Manager, Executive Service Corps of Southern California
Thank you for taking the time to share your experience with us….You’re testimonial means a lot to us!