The Avaya IP Office represents a mature, flexible & feature-rich solution capable of meeting the needs of a number of different customers – from the very small (2+ users), to larger mid-market organizations with up to 3,000 users. The IP Office will help give your business a competitive edge. Let you do more, with less. Drive profitable growth, without driving up costs. Perform better now and in the future.


Avaya announced the latest version of the Avaya IP Office Platform, the unified communications solution for small and mid-size businesses. Avaya IP Office release 10 is available as a cloud, hybrid cloud, or premises-based deployment, allowing organizations to deploy new capabilities based on business need, while benefiting from enhancements in security, resiliency and end-user experience.



Among other enhancements, Avaya IP Office release 10 also increases security and resiliency. Now, built-in signaling and media encryption for endpoints and unified communications clients helps preserve privacy and data integrity, critical in any deployment, but especially in those delivered through pure or hybrid cloud services. This feature in Avaya IP Office is provided at no extra cost or added complexity.


The IP Office R10.0 delivers greater resilience, security and value through a wide range of endpoints, and fully integrated, easy to use, resilient desktop and mobile clients. The IP Office R.10 also features the standard unified communications elements that have become the hallmarks of IP Office. These include presence, instant messaging, conferencing, and directories, as well as contact center capabilities to handle the phone, email, chat, fax, SMS, and Web channels, and even workforce optimization tools.



Increased Scalability


Scalability is being increased to provide additional capacity to support solutions of up to 3,000 users and 150 nodes. A few examples include, increasing the number of hunt groups, soft consoles, music-on-hold sources, button modules and directory capacities.


Enhanced Collaboration


IP Office collaboration is made richer with the H175 video endpoint and web collaboration updates. Other new capabilities include the availability of a Web RTC Software Developers Kit, enabling 3rd parties to create voice and video applications, tighter integration with the Avaya Communicator for Web, along with an impressive list of one-X® portal and one-X® Mobile Preferred enhancements.


Avaya IP Office Platform Deployment Options

Match a deployment model to infrastructure needs from simple appliances to dedicated servers to virtualized software in a data center. Improve customer experience and contact center agent efficiency with powerful, affordable multichannel functionality for voice, email, fax, SMS, and web chat. The solution combines collaboration software plus multichannel contact centers, networking, security and video.


There is an IP Office to meet the needs of any small and midsize business. From the smallest enterprise with essential team engagement and mobile requirements, scaling up to sophisticated large enterprises requiring high levels of resiliency to support their customer engagement solutions.



The IP Office R10.0 offers a number of deployment options or platforms and Editions with the flexibility to meet the needs of every end customer. The table below shows the IP Office R10.0 Editions and their associated platforms: IP500 V2 (Stand-alone), Linux Server, IP500 V2 and Linux Expansion, Virtualized Environment, and Cloud Environment.


EditionIP Office PlatformUsersDescription
Basic EditionIP500 V22-30Simple digital solution with voice mail
Essential EditionIP500 V22-99For essential team and mobile engagement on a simple to deploy appliance
Preferred EditionIP500 V221-250For robust team, mobile, and customer engagement on a simple to deploy appliance
Server EditionLinux Server, IP500 V2 and Linux Expansion100-2000For robust team, mobile, and customer engagement on a software based solution
IP Office SelectLinux Server, IP500 V2 and Linux Expansion100-3000For robust, larger scale team, mobile, and customer engagement with higher resiliency on a software based solution
Server Edition or Select (with Virtualized Software) Virtualized100-2000 or 3000For robust team, mobile, and customer engagement on a software based solution or larger scale with higher resiliency with the Select offering


IP Office user solutions provide choices based on job function to match the needs of a diverse range of workers in the enterprise. A broad array of endpoints ranging from: fully featured digital; basic and premier level IP; DECT and Wi-Fi wireless; and, flexible conferencing hard endpoints. Avatel provides a complete portfolio of business phones and communications endpoints. See phone set options here


Put it all together and the Avaya IP Office Platform helps businesses bring engagement to the next level, differentiating themselves from the competition and achieving their business or organizational objectives.



Since its launch in 2002, over 550,000 IP Office solutions have been deployed worldwide. Fourteen years later, Avaya is at the top of their game with this latest release. If you haven’t already made the switch or would like to take advantage of the new features available, please contact us for a no-obligations evaluation and find out firsthand, the fantastic impact we can deliver for your business or organization. Contact an Avatel Account Manager to learn more at 866-835-2661 or Contact Us